Returns & Refunds Policy

Last updated: 7 December 2025

We aim to deliver lawn and garden services that exceed expectations. If something isn't right, this policy explains how we handle cancellations, rescheduling, and refunds.

This policy complies with Finnish consumer protection laws, including the Consumer Protection Act (38/1978) and EU Directive 2011/83/EU on consumer rights.

1. Service Cancellations

• Please provide at least 24 hours' notice if you need to cancel or reschedule a scheduled service.
• Cancellations with less than 24 hours' notice may incur a call-out fee to cover travel and scheduling costs.
• Where extreme weather prevents us from working safely, we will reschedule at no additional cost.

2. Refund Eligibility

• If we are unable to deliver the agreed service and an alternative date cannot be arranged, you are entitled to a full refund.
• For prepaid maintenance plans, unused visits can be refunded on a pro-rata basis, less any discounts applied for upfront payment.
• Service dissatisfaction will be handled with a rectification visit before a refund is considered.

3. Requesting a Refund

To request a refund or discuss an issue with a completed service, please contact us within seven days of your appointment. Provide your booking details, the service date, and a brief explanation so we can respond promptly.

4. Deposits & Special Projects

• Large landscaping projects may require a deposit to secure materials and labour.
• Cancelled projects after materials have been ordered may forfeit part or all of the deposit to cover incurred costs.
• We will always provide an itemised summary of any deductions.

5. Contact Us

Fyntheroaph
Aleksanterinkatu 15
00100 Helsinki
Finland

Email: reachus@fyntheroaph.world
Phone: +14089097455

We are committed to resolving concerns quickly and fairly. Please reach out so we can help.